Customer Service at its Finest.

Hats off to the fine folks at BodyGlide.

Here is an e-mail from Bill Sternoff in response to last night's post, which I received at midnight last night. MIDNIGHT, people. Midnight. And...in case you're wondering...Bill Sternoff is the President of BodyGlide.

I can't be certain if it was a ghostwriter in their PR department or if in fact Mr. President is lays awake at night wondering if there are any pooches out there consuming their totally awesome product. Either way, they've got me as a customer for life (or at least the lifetime of my endurance running career)...I just wanted to take a moment to share this with you guys...again, if for no other reason than awareness should your dog decide to devour an anti-chaffing dessert.

Hi Barb,

I saw your posting and want to explain the warnings on the packaging.

Over the years, dogs have eaten the product (and some children, too), and to our knowledge, none have suffered any harm. Whenever someone has called about this, we have always asked that they let us know ifthere were adverse effects, and we don't know of any.

In the last couple of years, the Food and Drug Administration imposed labeling regulations for skin protectants. The regulations make it mandatory that the warnings you read on the packaging be printed word-for-word - regardless of the ingredients, whether they are harmful -or not. That's why the packaging says what it says.

We are sorry the experience - and the required warnings - caused you any distress.

Sincerely,
Bill

Wow.

Five Gold Stars for BodyGlide. As if they weren't awesome enough already. Not only did we get an e-mail about this issue...but an e-mail from el presidento within 3 hours of the incident. I am amazed. Thanks again, Bill!